bPlugins LLC is committed to provide you the quality products, however if any of our products is not compatible with your environment you can requests a full refund by fill up the refund requests form.
When you are placing an order for any of our products, you indicate that you have read this refund policy properly. This also proves that you agree with and fully accept the terms of this refund policy. We ask you not to place an order with us if you do not agree with the terms and conditions.
At the very begging of our journey one of our customer requested us for a full refund. We asked for a screenshot of the issue/ error he referring to. The error was irrelevant and surprising to us when we saw the screenshot. Later we requested him to provide us a temporary admin access to his site. Upon investigation we found that the user did something horrible with our plugins code by the plugin editor tools provided by WordPress admin dashboard.
A customer edit our plugin code to create an artificial error then requested us for a refund. Upon investigation we found the user tried to cheat with us by creating the artificial error !!! His plan was to continue using our paid product but not to pay us.